Cancellation/Refund Policy: $50 cancellation charge will be placed automatically on the customers credit card provided at time of reservation if the cancellation is made within 10 calendar days of the scheduled event date. Customer will only receive a full refund of deposit if customer cancels due to rain or inclement weather conditions. Inclement weather is the only variable that will necessitate a refund.
A REFUND WILL NOT BE ISSUED for any other reason except inclement weather. The time period for weather cancellations will be judged on a case by case basis, but no later than 8AM the date of the rental to receive a refund. NO REFUND will be issued after the equipment has been delivered, even if the equipment is not used. A) If the equipment malfunctions or is inoperable, it is the sole responsibility of the customer to notify Kidtastix immediately.
If Kidtastix , is not notified and given a chance to correct the problem, NO REFUND will be issued. If Kidtastix arrives at scheduled rental location and cancellation takes place the customer will be charged $200 cancellation, labor at $25 per person, and mileage from our office to said rental location.
A REFUND WILL NOT BE ISSUED for any other reason except inclement weather. The time period for weather cancellations will be judged on a case by case basis, but no later than 8AM the date of the rental to receive a refund. NO REFUND will be issued after the equipment has been delivered, even if the equipment is not used. A) If the equipment malfunctions or is inoperable, it is the sole responsibility of the customer to notify Kidtastix immediately.
If Kidtastix , is not notified and given a chance to correct the problem, NO REFUND will be issued. If Kidtastix arrives at scheduled rental location and cancellation takes place the customer will be charged $200 cancellation, labor at $25 per person, and mileage from our office to said rental location.
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 15 feet of the unit or a generator. Client must provide power we offer generator if needed.
We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
Cash or Credit/Debit Cards or Zelle or Venmo or Paypal. If paying by cash, please have exact change as our drivers do not carry cash.
Cancellation/Refund Policy: $50 cancellation charge will be placed automatically on the customers credit card provided at time of reservation if the cancellation is made within 10 calendar days of the scheduled event date. Customer will only receive a full refund of deposit if customer cancels due to rain or inclement weather conditions. Inclement weather is the only variable that will necessitate a refund.
A REFUND WILL NOT BE ISSUED for any other reason except inclement weather. The time period for weather cancellations will be judged on a case by case basis, but no later than 8AM the date of the rental to receive a refund. NO REFUND will be issued after the equipment has been delivered, even if the equipment is not used. A) If the equipment malfunctions or is inoperable, it is the sole responsibility of the customer to notify Kidtastix immediately. If Kidtastix , is not notified and given a chance to correct the problem, NO REFUND will be issued.
If Kidtastix arrives at scheduled rental location and cancellation takes place the customer will be charged a $200 cancellation, labor at $25 per person, and mileage from our office to said rental location.
A REFUND WILL NOT BE ISSUED for any other reason except inclement weather. The time period for weather cancellations will be judged on a case by case basis, but no later than 8AM the date of the rental to receive a refund. NO REFUND will be issued after the equipment has been delivered, even if the equipment is not used. A) If the equipment malfunctions or is inoperable, it is the sole responsibility of the customer to notify Kidtastix immediately. If Kidtastix , is not notified and given a chance to correct the problem, NO REFUND will be issued.
If Kidtastix arrives at scheduled rental location and cancellation takes place the customer will be charged a $200 cancellation, labor at $25 per person, and mileage from our office to said rental location.
Yes all orders require a $50 Credit Card deposit. Deposits are non-refundable however, if you must cancel your order due to rain ONLY we will honor a rain check date that can be redeemed upto 6 months from your cancelled date.
Each Bounce house or water slide has the measurements listed in the description. Please note the space required for each unit as some are big and require extra space. When in doubt, measure your space to make sure it will fit. Our units need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the equipment. The sizes listed with each unit includes the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
We can set up on Grass (our favorite and best for the kids), asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl and cause damages.
Yes. There is a link in your receipt sent once you've completed your order or you may contact our office.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
